Refunds & Cancellations

Cancelling Plus Cloud

Plus Cloud is a subscription, so it keeps renewing until you cancel it. You cancel it yourself, in Stripe's billing portal — open it from the Plan screen in the app, under Settings → Plan. You need to be signed in, because the portal shows your billing history.

Cancelling stops the next payment. It does not cut you off on the spot: your Plus Cloud features keep working until the end of the period you have already paid for, and then the plan lapses.

Plus Lifetime is a one-time purchase. It does not renew, so there is nothing to cancel and no way to be charged for it again.

Refunds

If usechit is not what you expected, tell us. Email hello@liquidblueworks.com with the email address you bought with, and say what went wrong — you do not need a reason we approve of.

• Plus Lifetime — we refund the full amount if you ask within 14 days of buying.
• Plus Cloud — cancelling stops future payments. We do not normally refund part of a month you have already used, but if you were charged for a month you did not mean to renew, ask us and we will sort it out.
• Charged in error — a duplicate charge, or a charge after you cancelled, is always refunded in full.

Refunds are issued through Stripe and go back to the card or account you paid with. How quickly it appears is up to your bank, and is usually a few working days.

If you are a consumer, your legal cancellation and refund rights sit on top of this policy — nothing here takes them away.

What a refund does to your plan

A refund removes the plan it paid for, and only that plan. If you bought Plus Lifetime and Plus Cloud separately and refund one, the other keeps working.

If a payment fails

A card that expires or a payment that bounces does not end your subscription straight away. Stripe retries it, and your Plus Cloud features keep working while it does — the Plan screen tells you it is happening so you can update your card in the billing portal. Access only ends if the subscription is finally cancelled.

What happens to your records

Nothing is deleted when a plan ends. Your records live on your device and stay there, and the free plan keeps reading them. You keep CSV export on every plan, so you can take everything with you whatever you decide.

Getting hold of us

Every message about billing goes to a person, not a queue that ignores you: hello@liquidblueworks.com. See also our Terms of Service for the full billing terms.